Return & Refund Policy

Refund & Replacement Policy – OTTINDIA

At OTTINDIA , we strive to provide high-quality OTT services to our customers. Please review our refund and replacement policy carefully before making a purchase.

1. No Payment Refund Policy

• Once a payment is made, it is non-refundable under any circumstances.
• Customers are responsible for reviewing service details before subscribing.
• In case of service discontinuation due to violations of terms, no refund will be provided.

2. Replacement Policy

We offer service replacements under the following conditions:

• If the OTT service fails to activate within the promised timeframe.
• If there are technical issues preventing access to the purchased subscription.
• If the provided login credentials (for account-based services) do not work upon first use.

3. Eligibility for Replacement

To request a replacement, customers must:

• Contact our support team within 24 hours/days of purchase.
• Provide valid proof of the issue (screenshots, error messages, etc.).
• Ensure they have followed the necessary troubleshooting steps.

4. Exclusions from Replacement

Replacements will not be provided in cases such as:

• Customer misuse, account sharing, or violations of our terms.
• Changes in third-party platform policies affecting access.
• Expired subscriptions or services that were successfully delivered.

For any concerns, please contact our support team at WHATSAPP.